Contact K12

We are here to help you discover the education solution for your child that best fits your needs. Here are our most popular self-help resources and methods to contact us.

A call center agent attentively using a tablet while assisting a customer, showcasing a professional work environment.

Help Center for All Inquiries

Contact Us image 21 (name icon Phone)

Call

No matter your question, a K12 customer service representative will help you find the right education solution and get you what you need.

Hours: 8 AM–Midnight (ET) Monday–Friday

Hours: 9 AM–7:30 PM (ET) Saturday and Sunday

Contact Us image 22 (name icon Envelope closed 1)

Email

Send us a message with your inquiry, and we’ll contact you with a response within a day.

Contact Us image 23 (name icon ChatTeardropDots 3)

Online Chat

Need immediate assistance? Connect with us via chat.

Contact Us image 24 (name icon question)

Frequently Asked Questions

Find a detailed answer to your question in our library of 170 FAQs.

Help Center for School & Enrollment Info

Contact Us image 25 (name icon School Building 1 2)

Public School Options

Wherever you are in the process of becoming part of K12, we are ready with an enrollment consultation for K12-powered public schools to help you decide which one is right for you.

Hours: 8 AM–Midnight (ET) Monday–Friday

Hours: 9 AM–7:30 PM (ET) Saturday and Sunday

Contact Us image 26 (name icon Family Circumstances 1 2)

Private School Options

Our enrollment consultation will help you decide is a K12-powered private school is the right choice for you.

Hours: 8 AM–9 PM (ET) Monday–Friday

Hours: 9 AM–7:30 PM (ET) Saturday and Sunday

Contact Us image 27 (name icon Search Normal 5)

Find a School

Use the K12 School Finder tool to discover which K12-powered public and private schools are available for your grades and location. Compare and contrast schools to pick the right one.

Contact Us image 28 (name icon Information)

Enrollment Info

Find a detailed answer to your question in our library of 170 FAQs.

Help Center for Courses & Tutoring

Contact Us image 29 (name icon Buy 2)

Individual Course Purchase

You can buy individual K12 online courses to augment your student’s brick-and-mortar education or for your homeschooling program.

Hours: 8 AM–9 PM (ET) Monday–Friday

Hours: 9 AM–7:30 PM (ET) Saturday and Sunday

Contact Us image 30 (name icon Online Status 2)

Live Online Tutoring

Stride Tutoring connects you with highly experienced state-certified teachers specializing in math, science, English, and many other subjects for online tutoring sessions.

Contact Us image 31 (name icon Book open 3 1)

Shop Course Catalog

Browse the library of K12 online courses in all subjects to find the course your student needs, and buy it online. (Courses are included if you enroll in a school; you need not buy them here.)

Contact Us image 32 (name icon Users 6)

Shop Tutors

Browse the hundreds of K12 tutors available across the U.S. in all subjects to find the right one for your student, and book a session.

Help Center Once You’re Enrolled

Contact Us image 33 (name icon Desktop Monitor 10)

Online Customer Support

The K12 Customer Support Center offers comprehensive resources for Learning Coaches, including materials and equipment delivery information and answers to technical questions.

Contact Us image 34 (name icon Phone with arrow)

Technical Support

Approved families can speak with K12 technical support for help with computers and the K12 Online School (OLS) system.

Educators

Help Center for Schools & School Districts

Interested in K12 for your school or school district? Educators can visit the Learning Solutions website for information on services, trainings, and more K12 solutions.

E-BILL EXPRESS

Help Center for Payments

Need to make a payment to K12? ACH debit payment is quicker and easier than sending a check. Create an account or make a one-time payment today.

CORPORATE COMMUNICATIONS

Help Center for Media Inquiries

Please visit the Stride News webpage to reach the K12 Corporate Communications team and to check out press releases and media coverage of K12-powered schools and students.