FAQs
The time frame for re-registration approval varies based on school policy and document processing time. Your re-registration status will be updated to “approved” once all necessary documents are reviewed and accepted.
States have varying public schooling requirements, and virtual schools often need updated information to confirm eligibility for the upcoming school year, as mandated by local or state governments.
That’s okay! You can select “Undecided.” We’ll check in occasionally, but you can always update your status by logging in to your OLS school account and selecting the “Re-Register for Fall” link.
No problem! You can always contact an agent at help.k12.com for assistance. We will also send enrollment and shipping confirmation notices in the summer before materials ship to your home.
Materials begin to ship about two weeks before your student is set to start school. You can track the status of your shipments in the OLS. Check out this article to learn more: https://www.help.k12.com/s/article/Track-Shipping-Status-Materials-Computer-Equipment
You’re in Good Company
91% of parents are satisfied with their student’s experience at a K12-powered school.*
*Source: K–8 and High School Parent Satisfaction surveys for K12-managed public schools conducted by Stride Market Research Group, Fall 2023.
Ready to Re-Register?
Re-register online.
From your OLS home screen, click on the “Re-Register for Fall” link on the left side of your screen. This will take you directly to your Parent Portal account.
Need help? Call 877.382.7610