The Rest of the Team

The K12 International Academy provides best-in-class, personalized tutoring services to all students to enhance their online learning experience. If students need some extra homework help after hours or want to prepare extensively for an upcoming exam, the tutoring team will be there to help. Each student will receive a basic allotment of tutoring minutes to use as they wish. Additional minutes may be purchased if necessary.

While teachers are the primary contact for subject-specific questions or issues, the advisor will look across subjects and focus on the well-being of each student, as a whole. Advisors will monitor progress against students’ Individual Learning Plans. Advisors help students get engaged right from the outset so that they don’t lose valuable time getting up to speed. They’ll check in regularly and provide “pep talks,” as needed, to ensure students (and parent “learning coaches”) stay focused and motivated. Advisors will also just plain listen, if that’s what a student needs. In short, these individuals are a student’s and parent’s “lifeline” for all non-instructional issues, responsible for ensuring every student is successful in the K¹² International Academy. A dedicated advisor will remain with a student throughout that student’s tenure at the iCademy.

In the K¹² International Academy, guidance counseling isn’t just for juniors and seniors thinking of attending college after high school. Beginning in seventh grade, counselors help students assemble a portfolio of personal information in our guidance counseling database, including their goals and objectives for life after high school. This portfolio becomes the basis for an ongoing, multi-year conversation between students and their counselors. As students progress through high school, their counselor will help navigate them through selection of courses, national tests, applications, job searches, or whatever’s needed—all with the single purpose of helping students get where they want to go after high school—whether that means college, or an immediate choice of careers.

Enrollment and Placement Coordinators
As the primary contact throughout the enrollment process, your Enrollment Coordinator goes the extra mile to ensure expeditious processing of your application and associated documentation. Placement Coordinators help facilitate the optimal placement in courses, following receipt and validation of recent transcript records.

Customer Care Representatives
K12 Customer Care Representatives are committed to ensuring your questions get answered expeditiously. Whether they pertain to shipment of materials, username/password inquiries, or the various tools and systems used by K12 students, your questions are important to us.

Technical Support Representatives
While K12 has made going to school online remarkably easy, occasionally a technical glitch arises, or you just plain get stuck. The technical experts at K12 are always just a phone call or e-mail away.