The Rest of The xTeam

The K12912 program provides best-in-class, personalized tutoring services to all students to enhance their online learning experience. If students need some extra homework help after hours or want to prepare extensively for an upcoming exam, the tutoring team will be there to help. Each student will receive a basic allotment of tutoring minutes to use as they wish. Additional minutes will be purchasable if necessary.

While teachers are the primary contact for subject-specific questions or issues, the advisor will look across subjects and focus on the well-being of each student as a whole. Advisors will monitor progress against students’ Individual Learning Plans. Advisors help students become engaged right from the outset so that they don’t lose valuable time getting up to speed. They’ll check in regularly and provide “pep talks,” as needed, to ensure that students (and parent “learning coaches”) stay focused and motivated. Advisors will also just plain listen, if that’s what a student needs. In short, these individuals are a student’s “lifeline” for all non-instructional issues, responsible for ensuring that every student is successful in the K12912 program. In addition, each student will retain the same advisor throughout his or her tenure in the K12912 program.

In K12912, guidance counseling isn’t just for juniors and seniors thinking of attending college after high school. It’s for all students. Beginning in grade 9, guidance counselors help students assemble a portfolio of personal information in our guidance counseling database, including their goals and objectives for life after high school. This portfolio becomes the basis for an ongoing, four-year conversation between students and their counselors. As students progress, their counselor will help navigate them through the selection of courses, the scheduling of national tests, navigating college (or job) applications, job searches, or whatever’s needed—all with the single purpose of helping students get where they want to go after high school—whether that means college, an immediate choice of careers, or something in between.

Enrollment and Placement Coordinators
As the primary contact throughout the enrollment process, your Enrollment Coordinator goes the extra mile to ensure expeditious processing of your application and associated documentation. Placement Coordinators help facilitate optimal placement in courses following receipt and validation of recent transcript records.

Customer Care Representatives
K12’s Customer Care Representatives are committed to ensuring that your questions get answered expeditiously. Whether they pertain to shipment of materials, username/password inquiries, or the various tools and systems used by K12 students, your questions are important to us.

Technical Support Representatives
While K12 has made going to school online remarkably easy, occasionally a technical glitch arises, or you just plain get stuck. The technical experts at K12 are always just a phone call or e-mail away.

Learn about the role of the teachers on The xTeam.