TCH041: IT Essentials

This list is representative of the materials provided or used in this course. Keep in mind that the actual materials used may vary, depending on the school in which you are enrolled, and whether you are taking the course as Independent Study.

For a complete list of the materials to be used in this course by your enrolled student, please visit MyInfo. All lists are subject to change at any time.

Scope & Sequence : Scope & Sequence documents describe what is covered in a course (the scope) and also the order in which topics are covered (the sequence). These documents list instructional objectives and skills to be mastered. K12 Scope & Sequence documents for each course include:

Course Overview

This course covers the fundamentals of computer hardware and software and advanced concepts such as security, networking, and the responsibilities of an IT professional. Students who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system, and troubleshoot using system tools and diagnostic software. Students will also be able to connect to the Internet and share resources in a networked environment. Topics in this course include mobile devices such as tablets and smartphones and client side virtualization. Expanded topics include the Microsoft Windows 7 operating system, security, networking, and troubleshooting.

back to top

Course Length

One Semester

back to top

Prerequisites

None

back to top

Course Outline

Chapter/Section

Chapter 0: IT Essentials

Introduce Canvas and the Information Technology Industry.
  • 0.0 Navigating the Course
  • Introduce Canvas navigation features.
  • 0.1 Introduction to Information Technology
  • Introduce the chapter concepts.
  • 0.2 IT Industry
  • Explain IT industry certifications and technician jobs.

Chapter 1: Introduction to the Personal Computer

Review the components of a basic personal computer system
  • 1.1: Personal Computer Systems
  • Describe personal computer systems
  • 1.2: Selecting Replacement Computer Components
  • Describe situations requiring replacement of computer components
  • 1.3: Configurations for Specialized Computer Systems
  • Describe hardware configurations for task-specific computers

Chapter 2: Lab Procedures and Tool Use

Demonstrate safe lab procedures, proper tool use, and how to assemble a personal computer
  • 2.1: Safe Lab Procedures
  • Explain the of safe working conditions and safe lab procedures
  • 2.2: Proper Use of Tools
  • Identify tools and software used with personal computer components and their purposes

Chapter 3: Computer Assembly

Assemble a desktop computer from compatible components and upgrade a computer system to meet requirements
  • 3.1: Computer Assembly
  • Build a computer
  • 3.2: Boot the Computer
  • Boot the computer for the first time
  • 3.3: Upgrading and Configuring a PC
  • Upgrade and configure components in a computer system to meet a customer’s requirements

Chapter 4: Overview of Preventative Maintenance and Troubleshooting

Explain the purpose of and basic rules of preventive maintenance and the troubleshooting process
  • 4.1: Preventive Maintenance
  • Describe the purpose and benefits of preventive maintenance for personal computers
  • 4.2: Troubleshooting Process
  • Identify the steps of the troubleshooting process and perform basic PC troubleshooting

Chapter 5: Operating Systems

Install and use an operating system
  • 5.1: Modern Operating Systems
  • Explain the purpose of an operating system
  • 5.2: Operating System Installation
  • Perform an operating system installation
  • 5.3: The Windows GUI and Control Panel
  • Explore common tools and applets of the WindowsGUI
  • 5.4: Client-Side Virtualization
  • Explain client-side virtualization
  • 5.5: Common Preventive Maintenance Techniques for Operating Systems
  • Identify and apply common preventive maintenance techniques for operating systems
  • 5.6: Basic OS Troubleshooting
  • Troubleshoot operating systems

Chapter 6: Networks

Introduce network principles, standards, and purposes
  • 6.1: Principles of Networking
  • Explain the principles of networking
  • 6.2: Identifying Networks
  • Describe types of networks
  • 6.3: Basic Networking Concepts and Technologies
  • Describe basic networking concepts and technologies
  • 6.4: Physical Components of a Network
  • Describe physical components of a network
  • 6.5: Network Topologies
  • Describe network topologies
  • 6.6: Ethernet Standards
  • Describe Ethernet standards
  • 6.7: OSI and TCP/IP Data Models
  • Explain OSI and TCP/IP data models
  • 6.8: Computer to Network Connection
  • Connect a computer to a wired network and a wireless network
  • 6.9: Select an ISP Connection Type
  • Identify names, purposes, and characteristics of other technologies used to establish connectivity
  • 6.10: Common Preventative Maintenance Techniques Used for Networks
  • Identify and apply common preventive maintenance techniques used for networks
  • 6.11: Basic Troubleshooting Process for Networks
  • Troubleshoot networks

Chapter 7: Laptops

Review the components of a basic laptop
  • 7.1: Laptop Components
  • Describe the purpose of laptop features
  • 7.2: Laptop Display Components
  • Describe laptop display components
  • 7.3: Laptop Power
  • Describe how to configure laptop power settings
  • 7.4: Laptop Wireless Communication Technologies
  • Describe laptop wireless communication technologies
  • 7.5: Laptop Hardware and Component Installation and Configuration
  • Describe the removal and installation of laptop components
  • 7.6: Common Preventive Maintenance Techniques for Laptops
  • Identify common preventive maintenance techniques for laptops
  • 7.7: Basic Troubleshooting for Laptops
  • Troubleshoot laptops

Chapter 8: Mobile Devices

Describe the many features and capabilities of mobile devices
  • 8.1: Mobile Device Hardware Overview
  • Explain mobile device hardware
  • 8.2: Mobile Device Operating Systems
  • Describe the features and characteristics of mobileoperating systems
  • 8.3: Network Connectivity and Email
  • Establish basic network connectivity and configure email
  • 8.4: Methods for Securing Mobile Devices
  • Compare and contrast methods for securing mobile devices
  • 8.5: Basic Troubleshooting for Mobile Devices
  • Troubleshoot mobile devices

Chapter 9: Printers

Install, use, and share a printer
  • 9.1: Common Printer Features
  • Describe the features that are common to most printers
  • 9.2: Types of Printers
  • Describe different types of printers
  • 9.3: Installing and Configuring Printers
  • Install and configure a printer
  • 9.4: Sharing Printers
  • Describe printer sharing procedures and share a printer
  • 9.5: Preventive Maintenance Techniques for Printers
  • Describe preventive maintenance techniques for a printer
  • 9.6: Basic Troubleshooting for Printers
  • Troubleshoot printers

Chapter 10: Security

Describe attacks that threaten the security of computer equipment and data, and how to mitigate those threats
  • 10.1: Security Threats
  • Describe security threats
  • 10.2: Security Procedures
  • Identify security procedures
  • 10.3: Common Preventive Maintenance Techniques for Security
  • Identify common preventive maintenance techniques for security
  • 10.4: Basic Troubleshooting Process for Security
  • Troubleshoot security

Chapter 11: The IT Professional

Describe the roles and responsibilities of the IT professional
  • 11.1: Communication Skills and the IT Professional
  • Explain why good communication skills are a critical part of IT work
  • 11.2: Ethical and Legal Issues in the IT Industry
  • Explain legal and ethical issues that arise in the IT industry and appropriate behaviors when faced with these issues
  • 11.3: Call Center Technicians
  • Describe the call center environment and technician responsibilities

Chapter 12: Advanced Troubleshooting

Diagnose and resolve advanced hardware and software problems
  • 12.1: Computer Components and Peripherals
  • Troubleshoot computer components and peripherals
  • 12.2: Operating Systems
  • Troubleshoot operating systems
  • 12.3: Networks
  • Troubleshoot networks
  • 12.4: Laptops
  • Troubleshoot laptops
  • 12.5: Printers
  • Troubleshoot printers
  • 12.6: Security
  • Troubleshoot security

COURSE OBJECTIVES

The primary objective of this course is to help students prepare for entry-level IT positions in a variety of working environments:

  • Corporate or mobile environments with a high level of face-to-face client interaction. Job titles include enterprise technician, IT administrator, field service technician, and PC technician.
  • Remote work environments with an emphasis on client interaction, client training, operating systems, and connectivity issues. Job titles include remote support technician, help desk technician, call center technician, IT specialist, and IT representative.
  • Settings with limited customer interaction where hardware-related activities are emphasized. Job titles include depot technician and bench technician.
  • In addition, students gain confidence with the components of desktop and laptop computers by learning the proper procedures for hardware and software installations, upgrades, and troubleshooting.

By the end of the course, students will be able to complete the following objectives:

  • Define information technology (IT) and describe the components of a personal computer.
  • Describe how to protect people, equipment, and environments from accidents, damage, and contamination.
  • Perform a step-by-step assembly of a desktop computer.
  • Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process.
  • Install and navigate an operating system.
  • Configure computers to connect to an existing network.
  • Upgrade or replace components of a laptop based on customer needs.
  • Describe the features and characteristics of mobile devices.
  • Install and share a printer.
  • Implement basic physical and software security principles.
  • Apply good communications skills and professional behavior while working with customers.
  • Perform preventive maintenance and advanced troubleshooting.
  • Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking, and security.
back to top

Lesson Scheduling

back to top

K12 Scope & Sequence documents for each course include:

  • Course Overview (as seen above)
  • Course Outline
  • Lesson Time and Scheduling