Troubleshooting

  • I forgot my password; what do I do?
    • Click the Forgot Password link on the user log-in screen. Complete the instructions and your password will be e-mailed to your account on file.
  • Can I change my password?
    • Yes. Go to the My Account area of the OLS homepage and click "Edit." Follow the instructions for changing your password.
  • I received my materials shipment, but items are missing or broken. What do I do?
    • Please report any materials issues here.
  • How do I report an error with your website and/or lessons?
    • Lessons: Click the Feedback button on any page to e-mail us with ideas, suggestions, and comments.

      Website: Use the Contact Us form to let us know your ideas, suggestions, and comments.
  • How do I find my next lesson/assessment?
    • We recommend you start the day with the lesson scheduled in your Daily/Weekly Plan area of the Online School.

We have the answer and would love to help you out! Just submit your question online... #

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