What should I expect after I make the course purchase?
You will receive one or more receipt emails from K¹² confirming your order. These e-mails will also provide you with answers to important questions regarding our cancellation policies and materials tracking, as well as information on how to get started with your courses. The email will also contain details regarding how to submit verification information required for teacher-supported courses.
Your course access will begin on the course start date that you selected when you purchased the course.
I want to purchase a course, but I can’t pay in full today. Do you offer a payment plan option?
Yes, for Independent Study courses (non teacher-supported K-8 courses), you may elect to purchase the course in full today or enjoy the option of spreading your payments over 12 months. The payment plan option is also available if you enroll as a full-time student in the K¹² International Academy.
What payment options do you accept?
We accept all major credit cards—Visa, Mastercard, American Express, and Discover. For orders placed via phone, we also accept wire transfers.
Can I add courses later to my already purchased courses? Will I still get the volume discount?
You can always add courses at a later date to your already purchased courses; however you will not be eligible for the volume discounts for the new courses. The volume and sibling discounts are applicable only for the Independent Study courses purchased within one transaction (together).
What is the difference between course start date and course activation date?
The course activation date is the date on which customers can access a course they have purchased within the online school (OLS). The course start date is the date on which the course begins.
For all independent study courses, the course activation date is the same as the course start date.
For teacher-supported courses in grades K through 8, the course activation date is 7 days prior to course start date, to allow students and learning coaches to become acquainted with the OLS.
For teacher-supported high school courses, the course activation date is the same as the course start date, although student will have access to an orientation course 7 days before the course start date to help them become acquainted with the online learning platform.
Why do I receive multiple confirmation e-mails?
You will receive multiple e-mails if you purchased courses for multiple students, or purchased teacher-supported courses, or purchased courses with differing start dates.
I just bought a course online and realized that I selected the wrong payment option. Can I change it?
Absolutely! Call K¹² at 866-512-6463 to receive help in correcting the error and selecting the correct payment option.
What is available for purchase online?
All K¹² courses are available for purchase online. These include K-8 independent study courses as well as K-12 teacher supported courses (including our world language courses).
When and how can I renew my monthly subscription?
Your monthly subscription is automatically renewed at the end of each month once you sign up. Please call 1.866.512.2273 (866.K¹².CARE) to cancel the subscription.
How long will I have access to the course(s) I purchase today?
For teacher-supported courses, you will have access for 10 months for "full-year" courses and 5 months for semester-long courses. Access begins on the start date of your course.
For Independent Study courses, you will have access for 12 months from the start date of your course.
When can I start my courses?
For Independent Study courses, you can select any date, up to 6 months in the future, as the start date for your course. For teacher supported courses, you can select one of the prescheduled course start dates (cohort dates).
How do I access my courses and lessons?
If you have already established an account with K¹², please use your existing username and password to access the online course by clicking LOGIN on the top right corner of the homepage at www.k12.com.
If you haven’t already established a K¹² account, we will e-mail your registration and login information (username and password) at least one business day prior to the start of your course.
How do I notify K¹² of a change in name, address, e-mail, or phone?
Please call K¹² at 1-866-512-2273.
Can I place an international order?
You can place an international order by calling us at 1-866-637-1985 (or 1.703.436.3544).
Shipping charges for international orders are determined at time of order and will be communicated to you prior to order placement. International orders shipping time frame will vary upon the service selected for the order. Please note: Orders to APO addresses can only be shipped via USPS and no tracking information will be provided.
Can I pick my bill date?
Yes, your bill date is same as your course start date, and you can select the course start date at the time of course purchase.
Why do I see multiple charges throughout the month on my credit card?
Your credit card will be charged a monthly amount if you selected either the monthly subscription or multiple payment plan option. The charge date shown on your credit card is based on your course start date(s). As a result, if you selected different course start dates for various courses, you will see separate charges for each of those courses.
Will I have access to my courses in summer if I buy K¹² courses mid-year?
You will have access to your K¹² course(s) for the entire time period (full year or semester) you purchased the course(s) for.
I purchased the K¹² curriculum for my oldest child. Will I have to buy all the materials again for my younger child taking the same course?
No. One of the features of the K¹² program is the flexibility to buy only the materials you need. You can purchase just the "Consumable Kit" for your second child for many of the K¹² courses, allowing you to reuse materials you've already purchased. The Consumables Kit includes workbooks and other items from the Standard Kit that are required to complete the course, but that cannot be reused. The Consumables Kit also includes the Teacher and Student Pages.
What happens if I already bought K¹² courses and later get accepted into a Virtual Academy?
If you are currently a K¹² customer and your student has an approved enrollment in a Virtual Academy, you may be eligible for a refund or cessation of future monthly payments. You must contact K¹² toll-free at 1-866-512-6463 within 30 days of your approved enrollment in a Virtual Academy to discuss your options.
Materials purchases are eligible for a refund only when returned unused in the first 30 days of your course purchase date or course start date (whichever is later), OR a portion may be eligible for a refund in the opening year of a Virtual Academy. Please call us at 1-866-512-6463 within 30 days of your approved enrollment in a Virtual Academy to discuss your options.
I just bought a course online and realized that I selected the wrong course. Can I change it?
Definitely! Call K¹² at 866-512-6463 to receive help in exchanging the course. Please remember that courses can only be exchanged up until 30 days following the course start date.
What is the duration of these courses?
Duration of Independent study courses full-year courses is 12 months and semester courses is 6 months. The duration of teacher-supported courses is 10 months for full year and 5 months for semester courses, with the exception of world language teacher-supported courses which run for 12 months.
When can I begin a course? Where can I get the start-date information?
We offer start dates every 2 weeks for K¹² Independent Study courses. K¹² Teacher supported courses have predefined start dates that you can select from when you purchase the course. All the World Language courses are also offered every two weeks. You can view the start dates for various courses on our Start Date Options page.
What is a Monthly Subscription?
Monthly subscription offers individual student access to a K-8 subject for a monthly fee without any commitment. This subscription automatically renews each month unless you call to cancel.
The Monthly Subscription option works best if you:
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Want to try a course before committing fully. This option allows you to try the course before deciding if you would like to purchase it in full. Select this option if you aren’t sure if this course is right for you.
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Plan to use a course as a supplement to another program. If you are planning to cover only selected topics from the course, or perhaps not use it for a full 12 months, then this option may be more cost effective for you.
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Plan to move quickly through the course. If you believe you can complete a course within 7 months instead of the typical year, then purchasing this option may be more cost effective for you.
What is charged to my credit card at the time of the order?
At the time of order, your credit card is charged for:
- Materials and shipping
- Total course fee if purchased in full
For monthly subscription and courses purchased through multiple payments, the first month's fee will be charged upon course activation. A one-time activation fee may be charged for new students.
What kinds of discounts are available through K¹²?
In addition to any promotions we run periodically throughout the year, K¹² offers the following discounts for Independent Study courses.
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Volume Discount: The more courses you buy per student, the more you save. Independent Study courses starting on the same date may be eligible for these discounts.
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Sibling Discount: Receive a discount on all courses purchased for a sibling, once your first child is enrolled in at least 4 Independent Study courses starting on the same date.
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Pre-pay Discount: Receive an additional discount off monthly course fees if you pay for the course in full rather than select a 12-month payment plan.
What happens if 12 months are over and my child still hasn't finished the course, and isn't ready to move to the next level?
You have multiple options to extend the course for your child:
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You can purchase the monthly subscription option for a month or two to allow your child to complete the course.
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You can purchase the same course in full again. Once your student completes the course, you can call the K¹² sales center and they can exchange that course for the next level course. Please note that the course access will remain open for 12 months from the start date of the first course repurchase, not the upgraded course you received upon exchange.
What is your cancellation and refund policy?
We offer 30-day money-back guarantee on all course purchases.
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For monthly subscription: If you notify us of cancellation by phone, your access will be cancelled the same day at 11:59 pm EST. You will not be charged any future payments from us. Charges will not be prorated, however, and refunds will not be available for all or any part of the month in which you cancelled.
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For courses purchased in full: If you notify us of cancellation by phone within 30 days of the course start date, you will receive a 100% refund, less the activation fee. No refund will be given after 30 days of the course start date.
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For the International Academy's refund policy, please check the International Academy Student/Parent Handbook, which can be found here.
Materials purchases are eligible for a refund only when returned unused in the first 30 days of your course purchase date or course start date (whichever is later).
What shipping method do you use for shipping the materials?
The default shipping method for all orders is UPS ground. However, there are a few exceptions:
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Shipments to HI, AK, and PR go through UPS 2 day air
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Shipments to other countries go through UPS International or DHL
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Shipments to PO boxes, APO, and other military addresses go through USPS
